Our story

In 2008, Boxfusion was founded as a direct response to the ongoing challenges of automating and digitizing public sector services. Recognizing the urgent need to develop a digital platform that would be tailor-made for public sector business, our founders set out to transform the public sector by leveraging innovative, cutting-edge, locally developed solutions to automate both back-office and citizen service delivery functions.

Since the very beginning, our team has been wholly dedicated to delivering excellence in our industry, and this relentless pursuit of our vision has been the driving force behind our success. We take pride in our commitment to innovation and our focus on developing solutions that meet the specific needs of our clients in the public sector.

Our goal is to empower public sector organizations to deliver efficient, reliable, and effective services to their citizens, and we are passionate about making a positive impact on our local community. With a team of experienced professionals who are deeply committed to our mission, we are confident that we can continue to drive transformation in the public sector for years to come

“The government is a big ship and it’s slow to turn. But we are starting to see our solutions becoming a standard in South Africa, and this is probably our biggest achievement.“

Xolile Ndlangana
CEO @Boxfusion

Our Leadership

Ian Houvet: Head of Technology and Software Engineering
Dr Ntombi Mutshekwane: Head of Boxfusion Health
Julius Segole: Head of Technical Sales and Operations

Local solutions, local talent

Our scope has expanded to assisting municipalities with closing the loop on communication with citizens using our Citizen Engagement app, which allows the electorate to log reports, faults and issues in their area, receive updates on these and note when jobs have been completed, along with finding contact details of local ward councillors and amenities.

This has pivoted both into our MySAPS app, for policing, and the Mpilo Healthcare app, which became a critical tool to assist the Gauteng Health Department with managing logistics during the height of the COVID-19 pandemic.

We’ve come so far from where we began, but there is still plenty of work to be done to help automate South Africa. We’re excited to partner with government to do so.

Smartgov for Administration


Automation for the sake of the citizen

Government digitization brings many benefits. Digital solutions like Boxfusion can not only improve service delivery and turnaround times in government, but can also close the perceived gap between officials and voters.

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The range of SmartGov solutions, which now includes SmartGov for Committees and SmartGov for Citizens has been tested over time and can now be found in over 50 government departments and 11 municipalities. The greatest testimony to the quality of the solutions is that they have succeeded in automating government where large international solutions have failed.

Case Studies

SmartGov for Citizens

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Local government