“The government is a big ship and it’s slow to turn. But we are starting to see our solutions becoming a standard in South Africa, and this is probably our biggest achievement.“
Our scope has expanded to assisting municipalities with closing the loop on communication with citizens using our Citizen Engagement app, which allows the electorate to log reports, faults and issues in their area, receive updates on these and note when jobs have been completed, along with finding contact details of local ward councillors and amenities.
This has pivoted both into our MySAPS app, for policing, and the Mpilo Healthcare app, which became a critical tool to assist the Gauteng Health Department with managing logistics during the height of the COVID-19 pandemic.
We’ve come so far from where we began, but there is still plenty of work to be done to help automate South Africa. We’re excited to partner with government to do so.
Government digitization brings many benefits. Digital solutions like Boxfusion can not only improve service delivery and turnaround times in government, but can also close the perceived gap between officials and voters.Read case study
The range of SmartGov solutions, which now includes SmartGov for Committees and SmartGov for Citizens has been tested over time and can now be found in over 50 government departments and 11 municipalities. The greatest testimony to the quality of the solutions is that they have succeeded in automating government where large international solutions have failed.